The customer offers a contract of carriage to Optima Tours GmbH (Optima) with his order. Ordering is possible through the electronic OT reservation system or in written form by filling out a printed order form and sending it by fax or by post. Ordering is done by the applicant and applies for all listed participants. The applicant/customer is bound to his offer 14 days after ordering. The contract is sealed by Optima through the confirmation of the booking, which is forwarded by fax or sent by post to the customer or to the mediating travel agency immediately after being processed. The booking confirmation through the OT booking system can be sent by e-mail to the address provided by the customer.
A deposit of 50€ is to be paid within a period of 7 days after the booking confirmation. If it is specified in the OT booking system, the deposit can also be paid by a direct debit authorisation or onlien by credit card. The rest of the fare must be paid no later than 21 days before the journey begin to the following bank accounts of Optima:
IBAN: DE86 7001 0080 0384 7698 05
IBAN: DE24 7019 0000 0001 3655 76
IBAN: DE08 7015 0000 1004 1423 76
The whole fare is to be paid within three days to the bank accounts above if booking at a short notice with fewer than 21 days before the journey begin, unless Optima asks the fare to be paid in cas at the loading terminal of the booked journey.
Not paying the (rest of the) fare does not mean an automatic cancellation of the booking (see paragraph 5). Optima is not liable for incomplete, delayed or neglected processing and forwarding of the bookings, changes in booking or cancellation by a mediating travel agency. The same is true for payments which contrary to paragraph 2 were not directly made to Optima.
The extent of the agreed services and obligations follows from the service description in the catalogue and the information on the homepage as well as the information on the journey application and its confirmation. Any further side agreements or special requests are required to be in written form. Optima reserves the right to make changes in the catalogue due to legitimate and unforeseen reasons. The customer is informed about these changes through the homepage.
The information on the course, duration of the journey and the loading/unloading terminals were defined after careful planning. Necessary changes and deviations in the individual journey services/obligations from the agreed content of the contract of carriage are possible, as long as they are not substantial and do not compromise the whole journey. If there are more than 4 months between the sealing of the contract and the agreed begin of the journey, Optima reserves the right to make changes in the fee in case of a rise in the carriage costs or in the costs of certain services, in the extent as to how the changes in the overall price affects the fare per person.
In case of a belated change in the fare, Optima is to inform the customers immediately, no later than 21 days before the journey begin. Fare changes from this moment are not admissible. The customer has the right to withdraw from the contract gratuitously if the fare change is more than %5 of the price or in case of a substantial change in one of the carriage services/obligations.
The costomer can withdraw from the contract at any time. Optima's access to the statement of withdrawal is decisive. For evidential purposes, a written statement is advised. Not paying the fare is not a statement of withdrawal. If the customer withdraws from contract or does not take up the journey, Optima can demand a reasonable general compensation for the arrangments and expenditures already made. This compensation is before the journey begin:
|up to 3 weeks||50-EUR|
|up to 2 weeks||25%|
|up to 1 week||40%|
|less than a week||80%|
|Not taking up the journey||100%|
proportionate to the fare payed by the customer.
Optima and the customer reserve the right to prove a higher or lower loss.In the event of cancellation of discounted bookings (early bird discount, fast booking discount, etc.), the flat-rate compensation is 100%
If the customers demands a change in the booked services/obligations after the contract is sealed no later than 30 days before the journey begin, a 25€ fee is charged. Later rebookings can only be processed as withdrawals and new applications.
The passenger can replace himself by a third person, as long as the special travel requirements are met and there are no law requirements and regulatory instructions against it.
Optima can withdraw from contact before the journey begin or cancel the contract after the journey has started in the following cases:
If the journey is complicated, endangered or interfered with by force majeure, natural disasters, strikes, crises or official orders after the contract is sealed, both parties can cancel the contract of carriage. Optima can demand a reasonable compensation for travel services which were already made or need to be made in order to end the journey.
If a trip is significantly impaired as a result of a defect and the organizer does not remedy the situation within a reasonable period of time, the traveler can terminate the travel contract within the framework of the statutory provisions. Written form is recommended.
The same applies if the traveler cannot be expected to take the trip as a result of a defect for an important reason that is recognizable to the organizer. The determination of a period for remedy is only not required if remedy is impossible or is refused by the organizer or if the immediate termination of the contract is justified by a special interest of the traveler. If the contract is canceled after that, the traveler owes the organizer the part of the travel price that is attributable to the services used.
If a travel service is not provided or not provided in accordance with the contract, the traveler can demand remedial action. The organizer can refuse to remedy the situation if it requires a disproportionate effort.
The customer is obligated to comply with the tasks listed in the general information and tips. This is especially true for the compliance with the necessary ground clearance of 15 cm. He is obligated to collaborate in the context of the statutory regulations (§254 BGB) in order to avoid damages or to keep them low. Clearly recognisable damages happened to the vehicles during the transport are to be reported to the railways or to Optima immediately after recognition at the unloading station. It is necessary to demand an accident report or a report of damage. Presenting these documents required for compensation of the damages.
Optima is required to inform German nationals about passport and visa regulations. Nationals other countries can obtain this information from their relevant consulates. Every customer is responsible for the fulfilment of the governmental requirements, customs and health regulations as well as the procurement of the necessary travel documents. Customers without the necessary documents will not be accepted for transport and they are to bear the drawbacks of this themselves.
If the journey becomes impossible for a customer due to these reasons, Optima can claim compensation under paragraph 5 of the transport conditions.
Invalidity of certain clauses of the transport contract or the transport conditions does not mean the invalidity of the contract as a whole.
The interpretation of these transport conditions, transport contract as well as all claims against Optima from this contract conform with the German law. The court of jurisdiction for customer's plaints* against Optima is Munich. For the plaints of Optima against the passenger is the place of residence of the customer is decisive, unless the plaint is against businesses.---
Optima recommends to take out necessary insurances (travel resignation costs, car transporter damages during loading, journey and unloading, break and entry damages) in order to minimise the risks and costs associated with withdrawal or transport. This insurance must be taken out no later than 7 days after sealing the contract.
This enables us to inform you if departure times change due to unforeseen events. If changes are made at very short notice, we can also call you abroad. If you provide your e-mail address when booking online.